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· Define
Conflict
· Define
the stages of conflict
· Identify
barriers to communications and develop health communication skills
· Gain
skills necessary to promote open communication systems in the work
environment
· Describe
the “difficult employee” and identify skills necessary to effectively deal
with difficult employees
· Identify
motives for criticism and review appropriate responses to criticism
· Review
challenges of men vs. women in the workplace
· Name
skills necessary to identify and address emotional components of conflict
· Discover
approaches that create productive working environments
· Apply
communication skills to real life situations
· Recognize
ways to be proactive in managing workplace conflict
· Review
guiding principle of the conflict resolution process
Click here to
download program brochure.
Call 1-402-684-2210 to speak to our training
coordinator, Cherie about how you can bring this training to your
community. |